Make an after-sales service request (for France only)
1 - YOUR CONTACT INFORMATION
Please specify your company name (if you are a reseller).
Specify the address to which you wish to be delivered after repair.
Please indicate the phone number on which we can reach you.
2 - BILLING INFORMATION
3 digit number. The serial number is stamped at the end of the axis on the connector side.
Specify the date of purchase of your SON product (indicated on the invoice)
If you purchased your SON product on the Berthoud Cycles website, you will find the order number on your purchase invoice.
Please enclose the purchase invoice of your product to be sent to SAV.
3 - PRODUCT TO BE SENT UNDER WARRANTY
Please provide as much information as possible about the problem encountered.
If possible, please attach a photo to visually identify the damaged part of the product.
4 - ACCEPTANCE OF CGU SON & GUARANTEE
To know the conditions of guarantee or after-sales service request, please click on the following link (French): FAQ & CGU SON - I acknowledge that I am aware that shipping costs are at my expense. If my product is no longer under warranty : - I understand that I will be charged a return shipping fee (15 to 30 euros). - I understand that if the wheel has to be unscratched, a fee will be charged.
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