General Terms and Conditions of Sale (GTCS) - Berthoud Cycles Bike Gift Cards

Updated on October 1, 2022 which cancels and replaces any previous version.

Payment of the bike gift card constitutes acceptance of these terms and conditions of sale.

Terms and conditions for purchasing, obtaining and using the Berthoud Cycles bike gift card for the sole use of individuals.

Berthoud Cycles bike gift card: how to purchase the gift card?

Purchase online on our website www.berthoudcycles.fr.

We offer two types of bikegift cards:

1 - The bike gift card with a defined amount:

If you choose this option, we offer bike gift certificates with amounts starting from 50 euros and up to 250€.

2 - The bike gift card with a personalized amount (*):

We propose in this second option to personalize the amount you want to offer with (*) an amount capped at 500€. To do this, we invite you to fill out the form on the following page (https://berthoudcycles.fr/en/contact/custom-bike-gift-card) and we will send you a payment link in order to purchase a personalized card for the amount of your choice.

How is the bike gift card issued?

The gift card is sent by e-mail in virtual form (PDF file attached) when you make your purchase. You will be able to forward this e-mail to your friends and family or print and cut out the gift card with the PDF file attached to the e-mail.

How to find the bike gift cards available on the website www.berthoudcycles.fr ?

You can access the bike gift cards at the following address.

How do I use a gift card on our website?

The code mentioned on the bike gift card must be filled in during the order process in the first step (1 - Personal information):

Steps to follow:

1 - Click on "Enter a discount code or gift code" which is located below the Total including tax of the order initiated,

2 - Enter the card code in the field "Promo or gift code",

3 - Click on the "Add" button to complete the code entry.

If the code is entered correctly, the amount of the gift card will be automatically deducted from the total amount of your order. You can delete the gift card by clicking on the "trash can" logo to the right of the deducted amount in the total amount detail (bottom right).

What to do if the beneficiary's order exceeds the value of the bike gift card?

If the amount of the order placed by the beneficiary exceeds the value of the gift card, then the beneficiary of the card must pay the difference by selecting the payment method of their choice before finalizing their order.

Can the bike gift card be used to place multiple orders?

Yes, the discount voucher associated with the bike gift card can be used several times (as long as the remaining balance is positive).

Can several bike gift cards be combined?

Yes, but you must first contact us in order to receive a unique code to accumulate the amount of all the gift cards.

In which country is a bike gift card valid?

The gift card is only valid in the country where the purchase is made.

Which products are eligible for purchase with the bike gift card?

With the exception of custom bikes and fenders, the bike gift card is eligible for all in-stock products available for purchase at the time of order by the recipient.

Are shipping costs included in the amount of the bike gift card?

No, unless otherwise stated, the gift card can only be used to purchase goods, it does not apply to services, shipping and other fees. The amount of the bike gift card is deductible in price including VAT.

Is the gift card redeemable for cash?

No, the amount of the gift card can only be used for the purchase of products available on the www.berthoudcycles.fr website.

Conditions of use in case of loss of the gift card

What should I do if I have lost the e-mail containing a bike gift card for a beneficiary?

You can reach us through the following contact form.

Conditions of retraction.

You have a legal period of 14 days to cancel your purchase. It will be reimbursed within 15 days of receipt of your written confirmation, by letter with acknowledgment of receipt or by email. After the 14-day period, the gift card cannot be refunded, regardless of the reason.

Can the recipient be reimbursed for an order made with a bike gift card?

Returns

If the recipient returns an order for which the purchase was made with a bike gift card, we will refund the amount of the returned order according to the payment method chosen and the value of the gift card used.

Cancellation and undeliverable items

If the recipient cancels an order or if certain items in the order cannot be delivered, the recipient will be reimbursed for the amount of the undelivered/cancelled items.

How long are the bike gift cards valid?

The validity period is 6 months from the date of purchase of the gift card.

Conditions for extending the validity period

If you do not use the gift card during its validity period, you can extend its validity by 6 months for a flat fee of 15€.

Case of force majeure

In case of force majeure (disaster, material supply problem...) forcing SAS Berthoud Cycles to not be able to honor its commitments, the latter commits to return all amounts cashed without the customers being able to claim any other compensation or pursuit. Berthoud Cycles SAS, 1035 Rue des Acacias, 71260 Fleurville - France

  • Register

New Account Register

Already have an account?
Log in instead Or Reset password